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Apr 15, 2009, 4:23 pm
#1
ccheng64
Original Poster
Join Date: Mar 2008
Posts: 30
Double points and triple miles promotions dont go together
I registered both the double points (end by April 6) and triple miles promotions before my hotel stay on April 6th. I realized I got the double points but not the triple miles after my stay. I called Hilton and I was told that I could not use both promotions. Thats why I only get 1000 BMI miles.
If you plan to take advantage of the 3000 BMI miles/night, you want to make sure that you are not registered under other promotions.
I am disappointed. I wish I knew this rule earlier so I can at least choose triple miles over double points.
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Apr 16, 2009, 5:07 am
#2
CAlex
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, M&M FTL, QR Gold, HH Diamond, PCR Platinum
Posts: 1,667
maybe it is just your earning style to get points+points, so miles don't get credited at all...
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Apr 16, 2009, 7:29 am
#3
IsleOfMan
Join Date: Sep 2007
Programs: DL Silver, AS MVP, UA Silver, HHonors Diamond, Marriott Plat, SPG Plat, National Exec Elite
Posts: 3,883
Also, if it's like past double/triple miles promos, the extra miles aren't credited when the initial miles are... with the 4x DL miles and 1000 MQM promos they were credited monthly, and about a month behind the stays.
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Apr 16, 2009, 12:31 pm
#4
littlevoices
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,094
That's terrible!
How can I unregister from the bonus points promo and force to get the airmiles promotion? I don't care about a few hotel points, but do care about 3000 airmiles per night (bmi!)
Is there an email address I can be using? (happy to be pm'ed it thx)
Apr 16, 2009, 12:41 pm
#5
servus
Join Date: Dec 2001
Location: FRA
Posts: 588
Hold on! Hold on! Hold on!
I registered for both promos. The bonus points posted but only the usual 500 airline miles. After reading these post here on FT I wrote an email to my fellow Hilton CSR regarding this issue. She just replied 30 minutes ago, telling me that she will investigate and tell me the outcome tomorrow. As she is VERY VERY reliable, I suggest to wait a few more hours before doing anything. I'll post her official reply here on FT asap.
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Apr 16, 2009, 1:10 pm
#6
NorthOrSouth
Join Date: Sep 2004
Location: UK
Programs: HH Diamond, IHG Spire, Marriott Titanium, BA Silver, FB Explorer
Posts: 995
Will be interested in the response you get. I got a response from Hilton today by email saying that the standard BMi miles were all I'd get.
This is all getting too confusing.
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Apr 16, 2009, 3:18 pm
#7
monahos
Join Date: Aug 2001
Posts: 3,673
I too was told (in writing, in response to an enquiry), that the promos were mutually exclusive. I asked to be unregistered from the 1,000 points per night promo, which I was told, once again in writing, was done. I am assuming this will give me sufficient evidence to claim the bonus miles, in case they don't post automatically.
3K BMI miles >>> 1K HH points in my book!
Last edited by monahos; Apr 16, 2009 at 6:02 pm
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Apr 16, 2009, 5:03 pm
#8
rdchen
Join Date: Jan 2006
Location: Bay Area
Programs: HH, PC, SPG, MR, GP, US, UA, AA
Posts: 3,479
Originally Posted by monahos
I too was told (in writing, in response to an enquiry), that the promos were mutually exclusive. I asked was told to be unregistered from the 1,000 points per night promo, which I once again in writing was done.
3K BMI miles >>> 1K HH points in my book!
I was given the opposite answer, the DD agent says that since one is miles and another is points, they're combinable.
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Apr 16, 2009, 6:00 pm
#9
monahos
Join Date: Aug 2001
Posts: 3,673
There have been about as many answers as inquiries, it appears. To be cynical it would be to HHonors' advantage to deny 'double dipping'.
Unless other posters report successful automatic posting of both bonus miles and points before my next stay, I'll play it safe and take my favored miles over the points.
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Apr 16, 2009, 6:10 pm
#10
Notenut
Join Date: Jan 2005
Location: ATL
Programs: AA Gold, HH Diamond
Posts: 1,061
Originally Posted by rdchen
I was given the opposite answer, the DD agent says that since one is miles and another is points, they're combinable.
I got the same DD response: Miles is miles, and points is points.
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Apr 17, 2009, 12:40 am
#11
littlevoices
Join Date: Jul 2008
Location: HKG
Programs: Marriott Ambassador (Titanium Lifetime), BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 3,094
My panic is less now... my room bill this morning on check-out (for a 1 night stay) said estimated points were more than I'd normally expect, and estimated miles 3000.... as such looks like both promos will be applied at some point in time.... I'll leave it and wait and see!
Edit: Had a look at my account last night - my stay last week gave me 3000 airmiles, so, at least for the moment I'm getting them (good news!). A stay starting the 6th April didn't count though (just got the last quarters double points promo), as such might have to request those sometime soon
Last edited by littlevoices; Apr 18, 2009 at 4:38 amReason: edit: got 3000 miles last week
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Apr 17, 2009, 3:02 am
#12
UTA_flyinghigh
Join Date: Sep 2005
Location: Here there everywhere
Programs: AF Frequence Plus Rouge pour toujours, BAEC Gold, HHonors Diamond, BW Rewards Diamond
Posts: 1,041
Same here. 2 stays last week, double points but 1000 BD miles. It will be interesting to see how this turns out.
UTA
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Apr 17, 2009, 4:15 am
#13
GoldCircle
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
What happens if you book a H3 rate - triple base points (not a promo, a rate) and have signed up for triple miles under this promo?
I don't see why this should be mutually exclusive.
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Apr 17, 2009, 7:40 pm
#14
ccheng64
Original Poster
Join Date: Mar 2008
Posts: 30
Originally Posted by CAlex
maybe it is just your earning style to get points+points, so miles don't get credited at all...
My DD style is point + mile.
I lost 2000 miles for the worthless 850 extra points. (I got only the standard BMI 1000 miles)
By the way, HHonor customer service confirmed that the USA Swimming team promotion (10% off) cannot be combined with any other promotion.
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Apr 17, 2009, 8:21 pm
#15
seiknujnama
Join Date: May 2007
Location: HKG
Programs: SPG Plat, Hyatt Diamond, QF/HH/TG/SQ GOLD
Posts: 473
I am confusing as well.
My HH preference is point + miles.
Registered 1000 points per night plus Qantas triple miles.
Should I contract HH or Hotel?
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